FAQs

Here are a few frequently asked questions. Any additional questions you might have, please do get in touch with one of the team at Balco Global Ltd.

FAQ

What is the lead time?

Standard lead time is 2-3 weeks. This is confirmed at time of order.

What is the fire rating for the Softdoor?

The Balco Softdoor is tested to a standard of Crib 7 BS5852, which is not a fire door test, but it applies to upholstery as no testing currently exists for this type of product.

How do you clean the Softdoor/Softbox?

The GREENGUARD vinyl makes it easy to clean with a non-abrasive cloth or sponge (to protect the print design). If disinfection is required, use diluted chlorine products at 1000ppm chlorine.

Are the materials used non-allergenic?

Yes, the vinyl has a GREENGUARD certification. The inks contain no HAP's (hazardous air pollutants) or sensitisers, have no VOC's, require no special handling, are non-toxic and the synthetic polymers in the inks are non-allergenic.

What is the product warranty?

We provide a warranty on our products for a period of 24 months from delivery, the products shall be free from material defects in design, material & workmanship. However, this warranty does not apply to any defect in the product arising from circumstances described in clause 10.2 of the Balco Terms & Conditions (these can be found on the term's & conditions page).

What happens if the Softdoor/Softbox catches fire?

When the source of the fire is removed, the Softbox/Softdoor is self-extinguishing. The Softdoor is certified to a Crib 7 BS5852 rating, and the Softbox is certified to a Crib 5 BS5852 rating.

Can the Softdoor/Softbox be used in a wet room?

Yes, all seams are welded to protect the internals from absorbing moisture.

How does the Softdoor attach?

The Softdoor uses short range magnetic force. The Softdoor hinges consist of magnets, which are welded and stitched creating a tamper resistant pocket. Hinges attach directly to a standard metal door frame or to separately provided discreet hinge plates.

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