FAQs

Frequently
Asked Questions

'Aiding recovery through Safer Spaces'

FAQs

General FAQ's

Where are your products made?
All our products are made here in UK. One of our goals is to reduce our carbon footprint and maximise sustainability. We pride ourselves in sourcing and purchasing materials as locally as possible.
Do you offer bespoke products?
Yes, we can offer bespoke products whether it’s different sizing, artworks, or colours. If you have a bespoke product in mind but you can’t find what you are looking for, please get in touch with us. Our in-house research and development team is located within our production facility which allows us to create bespoke one-off products or to make individualised amendments to our existing range specifically for you and your service user needs. With our extensive knowledge in the industry, we are happy to work with you to develop a product that is right for you and your requirements.
Do you offer demonstrations and samples?
Yes, we can offer trial samples and demonstrations. Please get in touch with our team to get this arranged.
Where can I find pricing and availability?
Please get in touch with our team for current pricing and availability. Alternatively, you can also get in touch with one of our distributors.
Do you sell direct, or do I have to purchase through a distributor?
Yes, you can purchase directly through us or through one of our distributors. Our suggested sales price is the same across us and all distributors. If you require installation, this service can only be provided through selected distributors.
Can I set up a credit account?
Yes, you are welcome to set up a credit account with us. Please contact one of our team and they will send through an account application form. Your first three purchases with us will require a 50% deposit upfront, with the remaining amount due on dispatch. After this, your account will be approved, pending credit checks.
How do I place an order?
Please contact our sales team or one of our distributors who will send over the product order form. If you require any help completing the order forms, we will be happy to assist you.
Do you offer a rapid service?
In addition to the lead times stated, all our products are made in house. If you have a special requirement, please get in touch and we will endeavour to do our best.